Portland State conflict resolution graduate student Erica Bestpitch opened her account with Wells Fargo two years ago while living in San Francisco and has had only kind words for the bank and its customer service ever since. The day she visited to close her account was no exception.
Anticipating bigger crowds on Saturday, Nov. 5—designated as the national Bank Transfer Day by the L.A.-based non-profit Move Your Money Project—Bestpitch decided to visit her local Wells Fargo branch on Friday, Nov. 4, instead.